Hello and welcome to Palmer Sales! We’re so glad you’ve stopped by our corner of the vintage world. Just as we are dedicated to bringing you the finest flapper dresses and the grooviest 70s flares, we are equally committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit www.costumeproducts.com.

By using our website, you consent to the practices described in this policy. We’ve tried to write this in a clear, straightforward manner—because we believe policies should be as hassle-free as our payment process!

1. Who We Are

Our website is operated by Palmer Sales, located at 28 High St, Wells, GB CH7I 8VY. We specialise in selling vintage costumes and accessories from the 1920s to the 2000s to party enthusiasts and time-travellers across the globe.

2. Information We Collect

To provide you with a smooth and secure shopping experience, we collect information that you provide directly to us and through automated technologies.

Information You Provide:

  • Personal Identifiers: Such as your name, shipping address, email address, and phone number when you create an account or place an order.
  • Payment Information: Payment details (like credit card number or PayPal email) are processed securely by our encrypted payment gateways. We do not store your full credit card details on our servers.
  • Communication Data: Any correspondence you have with our friendly support team via email ([email protected]).

Information Collected Automatically:

  • Device and Usage Data: Such as your IP address, browser type, device information, and how you navigate our website (e.g., which 1960s page you visited).
  • Cookies and Tracking Technologies: Please see our dedicated section on Cookies below.

3. How We Use Your Information

We use your data with the utmost care to:

  • Process Your Orders: To fulfil your purchase of that perfect Alice in Wonderland accessory and get it on its journey to you.
  • Customer Service: To respond to your queries and provide support, ensuring your experience is fabulous.
  • Website Improvement: To analyse trends and how customers use our site, helping us improve our range of vintage goodies and your overall shopping experience.
  • Marketing (with your consent): To inform you about new products, promotions, and themed party ideas if you’ve opted in to hear from us. You can opt-out at any time.
  • Security: To detect and prevent fraud and ensure the security of our website and transactions.

4. Sharing and Disclosure of Your Information

Your trust is paramount. We do not sell your personal data. We only share it in the following limited circumstances:

  • Service Providers: We work with trusted third parties who provide essential services, such as payment processing (Visa, MasterCard, JCB, PayPal), shipping carriers, and IT support. These partners only have access to the data necessary to perform their functions and are contractually obligated to protect it.
  • Legal Obligation: We may disclose information if required by law, such as to comply with a subpoena or similar legal process.
  • Business Transfers: In the unlikely event that Palmer Sales is involved in a merger or acquisition, customer information may be transferred as a business asset.

As we serve customers globally (excluding Asia and some remote areas), your data may be transferred and processed in countries outside the UK and European Economic Area (EEA). We ensure such transfers are protected by appropriate safeguards under data protection laws.

5. Data Storage and Security

We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal or accounting requirements.

We implement a variety of robust security measures to maintain the safety of your personal information. Our website uses advanced encryption technology (SSL) to protect your data during transmission. Your payment details are processed through secure, PCI-DSS compliant payment gateways.

6. Your Rights

You have rights regarding your personal data. These may include the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data we hold about you.
  • Request the deletion of your personal data (“the right to be forgotten”).
  • Object to or restrict our processing of your data.
  • Data portability (to receive your data in a usable format).
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

Like most stylish online boutiques, we use Cookies—small text files stored on your device—to enhance your experience. They help us remember your preferences, analyse site traffic, and show you relevant products (like those 1980s accessories you were browsing).

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and your ability to shop with us seamlessly.

8. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. 

9. Contact Us

If you have any questions, concerns, or just want to chat about this policy or your data, our friendly team is here to help. Reach out to us at:

Email: [email protected]
Post: Palmer Sales, 28 High St, Wells, GB CH7I 8VY

Thank you for trusting Palmer Sales with your vintage style and your personal information.

The Palmer Sales Team