Welcome to Palmer Sales’ FAQ page! We’re here to help you with any questions about our vintage and themed costumes, accessories, and more. Based on our analysis of your needs as our valued customers—who love themed parties, dress-up events, and creative adventures—we’ve compiled common queries to ensure your shopping experience is smooth and fun. If you don’t find your answer here, feel free to reach out to our friendly team!
Product Questions
What types of costumes and accessories do you offer?
We specialise in vintage and themed costumes from eras like the 1920s, 1950s, 1960s, 1970s, 1980s, and 1990s, as well as collections such as Alice in Wonderland and Animals. Our range includes accessories to complete your look, perfect for parties, Halloween, or themed events.
How do I choose the right size for a costume?
Each product page includes a size guide to help you select the best fit. We recommend checking measurements carefully and ordering early to allow time for alterations if needed. If you’re unsure, contact us at [email protected] for advice!
Are your products suitable for group events?
Absolutely! Our themed collections (e.g., 1960s or Animals) are ideal for group parties. Pair costumes with accessories for a coordinated look, and take advantage of our free shipping on orders over £50 to stock up.
Delivery and Shipping
What are your shipping options and costs?
We offer two convenient methods: Standard Shipping for £12.95 via DHL or FedEx (delivery within 10-15 days after dispatch), and Free Shipping for orders over £50 via EMS (delivery within 15-25 days after dispatch). Orders are processed within 1-2 business days from our UK warehouse.
Do you ship worldwide?
Yes, we ship globally! However, due to logistical constraints, we cannot deliver to some remote areas and parts of Asia. Most destinations are covered, so you can enjoy our costumes wherever you are.
How can I track my order?
Once your order is dispatched, we’ll send a confirmation email with tracking details. You can follow your package’s journey right to your doorstep.
Do you offer express shipping for urgent orders?
Currently, we do not offer express shipping. Our standard option is reliable, but we recommend ordering early to ensure timely delivery for last-minute events.
Returns and Refunds
What is your return policy?
We offer easy returns within 15 days of delivery. If your item isn’t quite right, contact our customer support at [email protected] for assistance. Please include your order details for a smooth process.
How do I initiate a return?
Email us at [email protected] with your order number and reason for return. Our team will guide you through the steps and provide a return address if needed.
Are refunds processed quickly?
Yes, once we receive and inspect the returned item, we process refunds promptly through your original payment method. You’ll receive a confirmation email once it’s done.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal—all secure and hassle-free. Your payment information is protected to ensure a safe shopping experience.
Is my payment information secure?
Absolutely! We use encrypted payment gateways to keep your details safe. You can shop with confidence on our site.
Account and Support
How do I contact customer support?
Reach out via email at [email protected]. Our team is here to help with any queries, from product advice to order issues.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders faster and enjoy future promotions.
Thank you for choosing Palmer Sales! We’re dedicated to bringing you not just costumes, but confidence and fun for every party adventure. For more details, visit our website at www.costumeproducts.com or write to us at [email protected].
Palmer Sales | 28 High St, Wells, GB CH7I 8VY | www.costumeproducts.com